Customer Respect Accessibility Benchmark

For Immediate Release
Contact: Katherine McCary
March 24, 2008
Phone: 804-343-9571
Katherine.McCary@suntrust.com

Richmond, VA (March 24, 2008)

A new study by The Customer Respect Group finds that companies strategically invested in removing barriers to customer interaction are deriving significant hard and soft benefits from accessibility initiatives.

Traditional accessibility reports tend to be strong on the technical and social exclusion arguments but not so good at the business case. Being aimed at the business decision makers and presenting a business case in pure business language, this report comes to the problem from a different direction.

Download the report as a PDF file.